At Smile Your Way Out, your satisfaction matters to us. We want every shopping experience with us to be smooth, transparent, and worry-free. This Refund & Cancellation Policy explains how refunds, returns, and cancellations are handled for purchases made on www.smileyourwayout.com.
As of now, we accept Cash on Delivery (COD) for all orders.
Once you place a COD order, our team begins preparing your package immediately. Hence, cancellations or modifications are not allowed once the order is confirmed.
In the near future, we will be introducing secure online payment options through trusted payment gateways.
Once this feature goes live, refund eligibility for prepaid orders will follow the terms listed below (Section 3 & 4).
For COD orders, cancellation is only allowed before the order is confirmed by our team.
Once confirmed, your order cannot be canceled since preparation and packaging begin immediately.
Cancellation requests must be made within 1 hour of placing the order, and approval shall be at the sole discretion of Smile Your Way Out.
Once online payments are enabled, the following will apply:
If you cancel a prepaid order before it is shipped, a 100% refund will be issued to your original payment method.
Refunds will be processed within 5–7 business days after approval.
Once the product is shipped, refunds are not applicable, except in cases of wrong or damaged items.
Since our products are custom-curated and personalized (like Mood Swirl Boxes), we currently do not accept returns or replacements unless:
You notify us within 48 hours of delivery with clear photographic/video evidence
It will get approved after verification by Smile Your Way Out, whose decision shall be final
Minor variations in color, packaging, fragrance, or design due to lighting, screen display, or handcrafted nature shall not be treated as defects.
In such cases, we’ll gladly replace the item or offer store credit after verifying the issue.
If you receive a damaged or incorrect product, please email us at support@smileyourwayout.com with:
Order ID
Clear images/videos
Unboxing video (mandatory for damage claims, wherever possible)
Failure to provide sufficient proof may result in rejection of the claim.Approved claims may be resolved through:
After verification, we’ll arrange a replacement or issue a store credit within 7 working days.
We shall not be liable for refunds or returns in the following cases:
Customized or personalized products
Orders cancelled after confirmation or dispatch
Refusal of COD orders at the time of delivery
Incorrect address provided by the customer
Failure to accept delivery
Requests made beyond the specified time frame
Items returned without prior approval
For refund or cancellation requests, please reach out to:
📧 Email: support@smileyourwayout.com
🌐 Website: www.smileyourwayout.com
📍 Address: Christian Basti, Guwahati, Assam 781005
Our team will respond within 1–2 business days.
This policy may be updated periodically to reflect changes in our operations or payment systems. Any updates will be posted on this page with a new “Last Updated” date.
